Policies

RETURNS & EXCHANGES

Last updated: July 2026

MADE TO ORDER

Every item is printed or embroidered on demand specifically for you. Because of this, we cannot accept returns or exchanges for buyer's remorse or size errors. Please review our size guide carefully before ordering.

What We Cover

We stand behind the quality of every item we ship. If your order arrives with any of the following issues, we will replace it or issue a full refund at no cost to you:

Defective printing or embroidery (misprints, blurring, misalignment)
Damaged or defective product (tears, holes, broken hardware)
Wrong item shipped (incorrect product, color, or size)

How to File a Claim

Email us at info@aianimalinstinct.com within 30 days of delivery.
Include your order number and a clear photo of the issue.
We will review your claim and respond within 2 business days.
If approved, we will ship a replacement or process a refund within 5 to 7 business days.

What We Don't Cover

Size exchanges due to incorrect size selection
Color differences due to monitor calibration
Damage caused by improper washing or care
Claims reported more than 30 days after delivery

Limited Run Items

All Limited Run sales are final. No returns, exchanges, or refunds are accepted for Limited Run editions except in cases of confirmed manufacturing defects. By purchasing a Limited Run item, you acknowledge and accept this policy.

Care Instructions

To preserve your print or embroidery: machine wash cold, inside out, on a gentle cycle. Tumble dry low or hang dry. Do not iron directly on the print. Do not bleach.

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